The cancellation of the UK’s biggest international surf and music festival Boardmasters has left a lot of questions unanswered.
First festival-goers raised the alarm when they became concerned that their ticket and parking fees wouldn’t be refunded .
But now the team has confirmed how would-be-visitors will get their money back.
A spokesman for the festival said: “A huge thank you for your patience regarding 2019 ticket refunds. We are pleased to be able to share further details with you:
• We will be refunding everyone who bought a ticket from an official seller the face value of their festival ticket, as well as the face value of all festival extras.
• These will include litter bonds, parking and campervan passes, glamping, pre-pitched and reserved camping, phone charging, boat parties, wellbeing classes and activities and locker hire. In addition, any unscanned Boardmasters After Party tickets will be refunded at face value to ticket buyers outside of the Newquay area. Please see boardmasters.com/refunds for full details.
• Big Green Coach are refunding coach tickets directly to customers and will be refunding the face value of festival tickets.
• Unused GWR train tickets for Boardmasters can be refunded at point-of-purchase.
• Refunds will be processed automatically by our official ticket sellers.
• If you have updated your card details or have any questions regarding payment please contact your point-of-purchase directly. Contact details for our official ticket sellers (SEE Tickets, Festicket, Verve/Pollen) are listed at Boardmasters.com/refunds
“We know the time it has taken to share this detail has been frustrating for some of you.
“Please be assured we are working as quickly and as hard as we can to issue refunds. Our next update will confirm when refunds will be processed.
“We will continue to communicate with our business partners, including our suppliers, traders, caterers and sponsors directly.
“For other enquiries outside of the above, please contact firstname.lastname@example.org
“From the whole Boardies team, thank you again for all of your support and continued patience.”
In an earlier statement, the team confirmed exactly why the decision was made to pull the plug.
A spokesman said: “Thank you to everyone who’s reached out with messages of support. We want to share with you more details behind the decision to cancel Boardmasters 2019.
“On Tuesday we received details of worsening weather, with 60mph (gale force 10) gusts of winds forecasted from Friday afternoon through Sunday morning. High winds are extremely dangerous at festivals.
“Temporary structures are simply not able to withstand sustained levels of high winds. Following consultation with our safety advisors and the local authorities, it was clear the risk was too severe and the show could not run.
“We knew that some of you were already travelling. We knew that all of you would be upset and disappointed. We did everything we could, and explored all options to try and keep the festival running, but late on Tuesday evening the call was taken and we had no choice but to cancel.
“We coundn’t risk your safety. It was a devastating decision to make, with the festival built and looking amazing, and was not one we made lightly.
“Thank you for your patience regarding ticket refunds. Please know, ticket refunds are a priority and we are working as quickly and as hard as we can to get these to you.
“Anyone who purchased tickets via the Boardmasters website and official ticket sellers will receive a refund in full for the face value of their ticket
- Ticket refunds will be automatically processed by our official sellers
- Big Green Coach are refunding coach tickets directly to customers and will be refunding the face value of festival tickets
- Unused GWR train tickets for Boardmasters can be refunded at point-of-purchase
- We will communicate further details as soon as possible via email, our social channels and boardmasters.com
“It’s a very surreal feeling to be taking down a show that was set to be our best yet. A lot of incredible people put their heart and soul into Boardies 2019.
“From our fans to the artists and our site crew, our street team and ambassadors, our sponsors & partners, event managers, friends, advisors and everyone we know, love and work alongside – to our Boardmasters family – thank you.”
After the decision to call off the event was made, many wondered whether businesses would miss out on precious income.
Andy Cole, vice-chair of Newquay Business Improvement District (BID) praised locals for trying to organise alternatives to the festival.
He added that the weekend was mainly positive.
He said: “Last week and this weekend was obviously very different from what we normally see here in Newquay during the Boardmasters weekend.
“We’re well aware that various BID members stocked-up expecting a much higher rate of footfall across the extended weekend, and this situation has caused them challenges.
“However, across the town, there are lots of reports of various entrepreneurial businesses who bounced back with additional events, happenings and reasons for people shop, visit or spend time and money in their establishments instead of being up at the Watergate site.
“From special deals for those with Boardmasters tickets, to drinks and food offers, two-for-ones and several pop-up mini festivals and live music events, it was brilliant to see so many Newquay businesses making the most of a potential silver lining opportunity, with many reporting their takings are up as a result.”